Verbal communication is a vital part of aviation operation, despite increased use of hand held and integrated data-link communication and computer interfaces that use non-verbal inputs. The verbal communication is not just between air traffic controllers and pilots, but between a complex team of players including ramp workers, ground-handlers, cabin crew, aerodrome operators, construction workers, airline staff, security, other specialists and members of the public.
C7 Strategy for Enhancing Verbal Communication: Aviation
