{"id":3023,"date":"2022-09-07T10:09:38","date_gmt":"2022-09-07T10:09:38","guid":{"rendered":"https:\/\/vayuacademy.com\/blog\/?p=3023"},"modified":"2022-09-07T10:09:39","modified_gmt":"2022-09-07T10:09:39","slug":"enhancing-effectiveness-of-remote-verbal-communication-in-aviation","status":"publish","type":"post","link":"https:\/\/vayuacademy.com\/blog\/enhancing-effectiveness-of-remote-verbal-communication-in-aviation\/","title":{"rendered":"C7 Strategy for Enhancing Verbal Communication: Aviation"},"content":{"rendered":"\n

\u201cThe single biggest problem in communication is the illusion that it has taken place.\u201d<\/p>George Bernard Shaw<\/strong><\/cite><\/blockquote>\n\n\n\n

Verbal communication is a vital part of aviation operation, despite increased use of hand held and integrated data-link communication and computer interfaces that use non-verbal inputs. The verbal communication is not just between air traffic controllers and pilots, but between a complex team of players including ramp workers, ground-handlers, cabin crew, aerodrome operators, construction workers, airline staff, security, other specialists and members of the public. <\/p>\n\n\n\n

Not all verbal communication occurs face-to-face; indeed, in aviation much verbal communication (perhaps the most critical) occurs remotely via radio systems, mobile phones or handheld transceiver. Post COVID-19 pandemic, due to use of face shields and face mask, face to face communication has suffered further. However, in some situations, modern technology is being used to enhance remote verbal communication by use of video calls or group video conferencing systems or apps. <\/p>\n\n\n\n

Remote verbal communication is distinct from face-to-face interpersonal communication despite the use of modern apps and technology. Due to remote nature, it is extremely onerous on the transmitter to monitor the reactions and feedback. In aviation scenarios it is expected that both parties have an understanding of the importance of effective communication and both will adopt the responsibility to ensure that the communication is effective; although never assume this!<\/p>\n\n\n\n

\u201cCommunication works for those who work at it.\u201d<\/p>John Powell<\/strong><\/cite><\/blockquote>\n\n\n\n

Long back, as a fighter pilot, flying as a part of large group I learnt about principles of communication. The success of a military mission depended largely on effectiveness of communication between the members. Obviously and needless to say a lot of emphasis was laid on conveying information in clear, crisp, concise, correct and completely.<\/strong> In the 1990s, we did not have the modern technology, so the methods used for teaching were simple and effective. After the mission, all the members of group would recollect each and every communication transmitted and received along with the manoeuvres conducted. The leader would collate the complete picture and would emphasise on adequacy of manoeuvres and coordination between the members. As the technology developed, dictaphones were used to record the communication. Subsequently FDR\/DFDR are being used for enhancing communication skills. In this blog, I bring out the seven C\u2019s of communication that you should adhere to during remote verbal communication. Their purpose is to help ensure that the person you\u2019re communicating with hears what you\u2019re trying to say. The seven C\u2019s are: clear, crisp , concise, correct, complete, courteous, and coherent.<\/p>\n\n\n\n

\n

Clear <\/h3>\n\n\n\n

The first questions to ask yourself are: Is there a real need to communicate? What do I need to communicate and why? What do I want to happen based on this communication?<\/em> <\/p>\n\n\n\n

Be clear about the goal of your message and the purpose of the message. Present one idea at a time making it easier for the recipient to understand. Don\u2019t leave them guessing what the message is about and having to fill in the gaps themselves. To ensure clarity, adjust your transmission speed to maximum of 100 words per minute to ensure comprehension at receivers end. <\/p>\n<\/div><\/div>\n\n\n\n

\n

Crisp and Concise<\/h3>\n\n\n\n

Keep to the point and keep it short and simple. Don\u2019t use unnecessary words (use two words where one will do or 6 sentences when 3 will do). Don\u2019t repeat the same point in different ways. Remember there are other users who may be waiting to communicate on the same frequency which could be critical or urgent. <\/p>\n<\/div><\/div>\n\n\n\n

\n

Correct<\/h3>\n\n\n\n

Check the information you are providing is accurate. Pause and think for 2 sec, before pressing the transmit button to ensure you have all the technical information for the person receiving the information. <\/p>\n<\/div><\/div>\n\n\n\n

\n

Complete<\/h3>\n\n\n\n

Ensure the recipient has everything they need to understand your message and take action if needed. If action is needed, ensure your message includes a \u2018call to action\u2019 (May Day or PAN PAN). Also, ensure that any specific details are clear and included. Don\u2019t leave the recipient with lots of questions to ask. The aim of communication is to avoid cluttering and communicate message in time efficient manner using standard phraseology of aviation. <\/p>\n<\/div><\/div>\n\n\n\n

Courteous<\/h3>\n\n\n\n

You can increase the effectiveness of your communications by being polite and showing your audience that you respect them. Your messages should be friendly, professional, considerate, respectful, open and honest.<\/p>\n\n\n\n

\n

Coherent<\/h3>\n\n\n\n

In addition to making sure that each communication you issue is coherent within itself, you should also ensure consistency of message when delivering multiple communications.<\/p>\n<\/div><\/div>\n\n\n\n

\u201cCommunication is your ticket to success, if you pay attention and learn to do it effectively.\u201d<\/p>Theo Gold<\/strong><\/cite><\/blockquote>\n\n\n\n

Above all, observe and actively listen to others to get a feel for their level of knowledge, understanding, support, or even interest in your topic<\/strong>. Communicate with each other in a way that heals and not in a way that wounds. Be attentive to the emotions or sensitivities that are present. <\/p>\n\n\n\n

Dedicated to every professional on airside.<\/p>\n\n\n\n

<\/p>\n

<\/span><\/div>","protected":false},"excerpt":{"rendered":"

Verbal communication is a vital part of aviation operation, despite increased use of hand held and integrated data-link communication and computer interfaces that use non-verbal inputs. The verbal communication is not just between air traffic controllers and pilots, but between a complex team of players including ramp workers, ground-handlers, cabin crew, aerodrome operators, construction workers, airline staff, security, other specialists and members of the public. <\/p>\n

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ICAO ATPL holder, Open IR Rating, Current Class I Medical, ICAO English Language Proficiency Level 5, Experience aviator with more than 9000 flight hours on commercial, military jet, transport, and training aircraft of more than 30 types of aircraft. Experimental Test Pilot. More than 10 years of experience. An exclusive experience as Project Test pilot on Fighter aircraft upgrade and two indigenous prototype development project SARAS and IJT aircraft. Skilled on flight test techniques in aircraft performance, stability and control, flying\/handling qualities, avionics, certification, and airworthiness. Significant experience in Radars, Electro-Optical Sensors, Communication systems, Displays, HOTAS and Controls, Human-machine interface, Navigation system, Datalink system, and Electronic warfare. Significant knowledge of Simulators and Mission planning and Debrief system. Qualified Flying Instructor with a crucial understanding of the training needs of pilots ranging from ab-initio to operational training. Military combat pilot. Accident, incident-free record flight safety record. Executive leader: Goal-oriented, cross-culture multilingual team builder who brings critical decision-making capability and flexibility to solve problems. A skilled communicator; experienced leader, precise technical writer, engaging public speaker, and negotiator. Experienced in program management, training plan\/syllabus authorship, organizational governance, and regulatory compliance.","sameAs":["https:\/\/vayuacademy.com","www.linkedin.com\/in\/testpilotanilgoyal"]}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/posts\/3023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/comments?post=3023"}],"version-history":[{"count":5,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/posts\/3023\/revisions"}],"predecessor-version":[{"id":3036,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/posts\/3023\/revisions\/3036"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/media\/3026"}],"wp:attachment":[{"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/media?parent=3023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/categories?post=3023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vayuacademy.com\/blog\/wp-json\/wp\/v2\/tags?post=3023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}