Flight delays and cancellations have become important factors that affect passengers’ airline preferences. Consequently, national regulatory authority for civil aviation categorically mentions airline punctuality in terms of “On time Performance”. Airlines invest millions of dollars to optimise their operations and prevent delays. But what about disruptions and its management, which in other words can be termed as resilience of operations. In recent past we have seen many such examples where airline operation were disrupted due to software issues, bad weather or due to changes in rules. In this article we will look at why disruption management or recovery has become a major problem in airline operation management.
Disruption Management in Commercial Aviation
